From Pilot to Full Rollout: Transforming New Hire Training with AI Roleplay
A leading junk removal company piloted AI training with select franchises, achieving a 20% revenue lift in just 60 days — now scaling to 275+ new hires monthly across 44 franchises.
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Summary
A leading junk removal company piloted AI training with select franchises, achieving a 20% revenue lift in just 60 days. The strong results led to rapid expansion — now over 275 new hires each month use mobile practice that builds confidence and sales conversation fluency.
From pilot to full 44-franchise deployment, new reps now get certified in weeks through AI conversations that feel real. The custom AI model, "Jackie," was trained specifically on junk removal objections and pricing concerns, creating a practice experience that mirrors what reps face in the field.
Industry
Home Services/Franchise
Teams Trained
Distributed Field Sales across 44 franchises
Practice Role
Platform & Mobile App + Managed Services
Learning Flow
Talk Tracks - Practice - Certify
What was holding them back
Slow Ramp Time
Needed to ramp new reps quickly and identify underperformers early before they hurt customer experience.
Brand Inconsistency
Struggled to deliver a consistent brand experience across 44 franchises
Coaching Doesn't Scale
Hard to scale 1:1 coaching across large or distributed teams without adding headcount.
Passive Training
Training relied too heavily on passive materials, not the real interactions reps face in the field.
A Partnership Built for Scale
Practis introduced a centralized, mobile-first training platform — giving managers complete visibility and reps an engaging, on-demand way to build skills anytime, anywhere.
Practice Platform
Central hub for talk tracks that build natural confidence- Mobile-first: practice on demand in trucks or at home
- Progressive path from script-based scenarios
- Custom Realistic AI Model trained on junk removal objection and pricing concerns
Practis-led learning Service
- Dedicated account manager + onboarding specialist
- Company wide launch webinar to drive adoption
- Weekly meetings with actionable insights
- Proactive flagging of at risk reps before they fail
- Monthly content refreshes for promotions
Wins that speak for themselves
Scale hiring
Onboard 275+ new hires each month without adding training infrastructure.
Lower training costs
Reusable AI sessions replace costly repeated 1:1 coaching sessions.
Catch failing reps
Identify underperformers before wasting resources on reps who won't succeed.
Instant Updates
Deploy new promotions to all reps instantly without retraining sessions.
Voices from the field
Practis has been amazing! It's helped me sharpen my skills, close more deals, and become a better communicator. It's a versatile tool that's helped me unlock my full potential.
Practis and Customer AI have been awesome! The tool has helped me sharpen my skills and the coaching has given me new ideas. I feel way more confident in the field now.
I love Practis and Jackie — they've been super useful for me and my team on P&D. Practis gives structure to how we talk, even for simple things like a call head or handling customer issues. Jackie's AI is great — she responds differently depending on what you say, which helps teammates think on their feet and close more sales.
I absolutely like Customer AI and the ability to practice with real-time sales simulations. Thinking on the spot is crucial for a salesperson, and a spontaneous question deserves a quick-witted answer.
Train Like It's Game Time
Put your reps in the ring with AI Roleplays, built from real objections, real wins, and real reps.
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