Frequently Asked Questions

Practis is an AI-powered sales training platform that helps reps build real skills through realistic practice conversations. Instead of passive video watching or quizzes, reps engage in AI roleplay scenarios that simulate actual customer interactions, getting instant feedback on their performance.

Most teams are up and running within 1-2 weeks. Practis is a cloud-based platform with no hardware or software installation required. Our team helps you configure your first scenarios and onboard your trainers, so you can start practicing immediately.

No. Practis works on any modern web browser and mobile device. Reps can practice from their laptop, tablet, or phone—wherever and whenever works best for them.

Absolutely. Practis is built for scale and serves organizations with thousands of reps across multiple locations and time zones.

The platform delivers consistent training experiences regardless of location, and our flexible licensing lets you adjust user counts to match seasonal demands.

The Practis Platform includes several integrated components: The web portal serves as the command center for managers to create content, assign training, and track progress.

The training app (available on web and mobile) is where reps complete their practice sessions, scenarios, and assessments.

ScrimmageAI is our conversational AI that powers realistic roleplay—reps practice against AI buyers that respond dynamically to their approach.

The manager app provides on-the-go access to review submissions, provide feedback, and monitor team progress.

Reps engage in voice or text-based conversations with AI-powered buyer personas. The AI responds realistically based on the scenario—raising objections, asking questions, and reacting to the rep's approach. After each session, reps receive detailed feedback on what they did well and what to improve.

Yes. You can create custom scenarios that reflect your actual products, customer personas, objections, and competitive situations. Our AI content wizard helps you generate scenarios quickly, or you can build them from scratch using our editor.

Practis provides comprehensive analytics at the individual, team, and organization level. Track practice completion, skill progression, certification status, and coaching activity. Export custom reports and integrate with your existing BI tools.

Implementation typically follows four phases: Discovery (understanding your sales process and goals), Configuration (setting up your scenarios, skills, and certifications), Pilot (testing with a small group), and Rollout (launching to your full team).

Most implementations take 2-4 weeks depending on complexity. You'll have a dedicated Customer Success Manager guiding you through each phase.

All plans include email and chat support, a comprehensive knowledge base, and regular check-ins with your Customer Success Manager. Enterprise plans include dedicated support, custom training sessions, and priority response times.

Yes. We provide train-the-trainer sessions to ensure your team leaders can effectively use the platform, create content, and coach their reps. We also offer ongoing enablement resources and best practice guidance.

Practis integrates with popular CRMs (Salesforce, HubSpot), LMS platforms, and SSO providers. We also offer an API for custom integrations. Talk to our team about your specific integration needs.

Practis is priced per active user per month, with volume discounts for larger teams. We offer flexible plans that scale with your needs, including options for seasonal businesses that need to adjust user counts throughout the year.

We offer personalized demos and pilot programs rather than self-service trials. This ensures you see Practis configured for your specific use case and get the support needed to evaluate it effectively. Contact our sales team to get started.

All plans include core features: AI roleplay, practice sets, challenges, basic analytics, and standard support. Higher tiers add advanced analytics, custom integrations, dedicated support, and additional admin capabilities. Contact us for detailed plan comparisons.

Implementation support is included with annual contracts. We want to ensure you're successful, so we invest in getting you up and running the right way from day one.

Yes. Practis is SOC 2 Type II certified and uses enterprise-grade security measures including TLS 1.2+ encryption for data in transit, AES-256 encryption for data at rest, and regular third-party security audits.

No. We never use your proprietary content or conversation data to train our AI models. Your data remains yours, and we maintain strict data isolation between customers.

Practis data is stored in secure, SOC 2 compliant data centers in the United States. We can discuss data residency options for customers with specific geographic requirements.

Yes. We support SAML-based SSO integration with major identity providers (Okta, Azure AD, etc.) and SCIM for automated user provisioning. This is available on our Enterprise plans.

Customers typically see 30-50% reduction in ramp time for new hires, 20-35% improvement in win rates, and significant increases in rep confidence and engagement. Results vary based on implementation and adoption, but we have case studies documenting outcomes across various industries.

We help you establish baseline metrics before implementation and track improvement over time. Key metrics include time-to-productivity, win rates, deal size, rep retention, and manager coaching efficiency. Your Customer Success Manager will work with you to build an ROI framework specific to your goals.

Many teams see early indicators within the first 30-60 days—increased rep confidence, more consistent messaging, and better coaching conversations. Measurable business impact (improved close rates, faster ramp) typically becomes clear within 90-180 days.

Yes. We're happy to connect you with customers in similar industries or with similar use cases. Contact our sales team to request reference calls.