From Junk to Joy: Master 5-Star Service — 1-800-GOT-JUNK? & Practis

Why You're Here

You're new to 1-800-GOT-JUNK?, so this training is part of onboarding. The goal: Practice customer scenarios before facing real situations.

You'll learn on your phone, then practice conversations with an AI customer who acts like real people - sometimes easy, sometimes difficult.

✅ Train on your phone anywhere
✅ No classroom sessions
✅ Safe to make mistakes
✅ Managers see completion only

What You'll Learn

Making a Strong First Impression 👋
Greet customers and set expectations with our 5-Star Agenda.

Presenting With Confidence 💪
Walk through estimates clearly without being pushy.

Handling Objections 🎯
Practice responses to "too expensive" and "I can do it myself."

Delivering a 5-Star Experience ⭐
Build rapport and leave customers impressed.

Who Is This For?

Mandatory for all new hires

Training Flow

Practis Sets → Scrimmage AI

Training Schedule

Your own pace

Manager Reviews

Completion status & time spent tracked

Need Help?

Bryce Atagi (Team Lead)
Practis Support (Tech Issues)

HOW IT WORKS

Your Path to Customer Confidence

Create Practis Account

Check your inbox (and spam) for your Practis invite. Follow the steps and download the app to start training.

Learn the Customer Visit Flow

Work through 🚛 Truck Team: Scenario 1 - The Visit covering real situations you'll face every day:
— My friends will help me do it cheaper
— That's too expensive
— We're not ready yet
Practice your responses so you're ready when it matters.

Practice with Jackie

You've completed your Practis Sets! Now you can practice real customer scenarios with Jackie anytime. First, watch this demo by Director of Performance Bryce Atagi to see how Jackie works.

How to Use Scrimmage AI

Follow these steps after completing assigned Practis Sets.

Complete PSETs, then tap Scrimmage AI at the bottom of your screen.

Tap the Talk button to talk with Customer AI and get instant feedback.

Check the Logs tab to read your feedback and listen to recordings.

Need a hand getting started? Reach out Practis Support.

Testimonials

Hear from Your Teammates

I was very new to the business and didn’t know much about the scripting or sales process. Within a few weeks, I was able to complete all five of my scenarios and get certified. It helped me understand the entire process.

— Alex W., Learner

Why It's Worth It

Yes, this training is mandatory. But Practis gives you an easier way to learn it with focused effort.

Old-School Learning

❌ Figure it out on the job

❌ No practice before the real thing

❌ Teams decline -2% in performance

❌ Fumble when customers say "too expensive"

❌ Takes months to get confident

Practis Training

✅ Practice scenarios before facing customers

✅ Safe environment with instant feedback

✅ Teams achieve +9% growth in performance

✅ Confidently handle any objection or situation

✅ Be ready to lead from day one