From Junk to Joy: Master 5-Star Service
What This Training Is About
You're new to 1-800-GOT-JUNK?, so this training is part of onboarding. The goal: Practice customer scenarios before facing real situations. You'll learn on your phone, then practice conversations with an AI customer.
What You'll Learn
Making a strong first impression, presenting estimates with confidence, handling objections like 'too expensive' and 'I can do it myself', and delivering a 5-star experience.
Training Details
Master These Core Skills
Making a Strong First Impression
Greet customers and set expectations with our 5-Star Agenda.
Presenting With Confidence
Walk through estimates clearly without being pushy.
Handling Objections
Practice responses to 'too expensive' and 'I can do it myself.'
Delivering a 5-Star Experience
Build rapport and leave customers impressed.
Here's What to Do Next
How to Use Scrimmage AI
Follow these steps after completing assigned Practis Sets.
Open Scrimmage AI
Complete your PSET, then tap Scrimmage AI at the bottom of your screen.
Talk to Customer AI
Tap the Talk button to talk with Customer AI and get instant feedback.
Review Your Feedback
Check the Logs tab to read your feedback and listen to recordings.
Need a hand getting started? Reach out to Practis Support.
Why It's Worth It
What Professionals Say About Practis
I was very new to the business and didn't know much about the scripting or sales process. Within a few weeks, I was able to complete all five of my scenarios and get certified. It helped me understand the entire process.
Frequently Asked Questions
01 Can you explain the learning process in more detail?
The learning process builds confidence through practice and realistic simulation. Start by practicing scenarios, then test your skills in real-time conversations with a Customer AI. It's like talking to a real person, so you can't just read from a script! You'll get valuable feedback to improve. With practice, you'll be ready to handle any customer interaction in real life. If you fail a Scrimmage AI session, it's recommended to practice the relevant scenario a few more times and then retry the Scrimmage AI.
02 How will the AI Customer simulations help me improve my skills?
The AI Customer provides a safe and realistic environment to practice your communication and negotiation skills. You'll receive instant feedback and can refine your approach through repetition, building confidence for real-world interactions.
03 Will my peers have access to all my practice recordings?
No, Practis prioritizes your privacy and learning. Your practice recordings are kept confidential and won't be shared with your peers. However, your Accuracy Test and Scrimmage AI sessions may be reviewed by your manager(s) for performance evaluation purposes.
04 What are the requirements to use Practis?
There are no special requirements other than needing an iOS or Android device to install the Practis app.
05 I'm really busy and don't have much time for training. How can I fit Practis into my workday?
We understand that time is valuable, so Practis is designed to be flexible and fit into your busy schedule. You can practice anytime, anywhere, from your mobile device, eliminating the need to be tied to a PC or spend hours training. We recommend practicing scenarios until you feel confident, then moving on to Scrimmage AI. This allows you to make the most of your time and improve your skills even on your busiest days.
06 Need help with Practis or the training?
If you have any difficulties, questions, or other requests about the training, don't hesitate to reach out for assistance. You can contact Bryce Atagi, Practis Support. We're here to help you succeed!
Practice in private.
Perform in public.
Give your team the confidence to win every conversation.