From Junk to Joy: Master the Art of 5-Star Service with Our Expert Training
Master 5-Star Service Online
What This Training Is About
At 1-800-GOT-JUNK?, we believe in empowering our team members to reach their full potential. This online training program is designed to take your existing skills to new heights, enabling you to deliver exceptional customer experiences and build a rewarding career.
Our Goal
This training empowers you to deliver exceptional customer experiences, from the first call to the final sweep. You'll master communication skills, overcome objections, and ensure every customer feels valued and excited.
What You'll Achieve
- Confidently guide customers, from call to completion.
- Deliver exceptional service, earning referrals.
- Overcome objections like rescheduling requests, cost concerns, and DIY inclinations, turning them into opportunities to showcase our value.
- Provide 5-star experiences, solidify our reputation.
Training Details
Even the Best Can Get Better
Learn the specific techniques that make the difference.
You might be thinking, 'I'm already a sales pro, why do I need this training?' Absolutely, you're already great! But imagine closing even more deals, faster, without sacrificing the quality service we're known for.
This training isn't about starting over, it's about fine-tuning your skills to become an unstoppable closer. You'll learn proven techniques to handle any objection, streamline your process, and boost your earning potential. Invest in your success today, and watch your career — and your income — soar.
Master These Core Skills
Making a Stellar First Impression
You'll learn how to introduce yourself warmly, confirm the appointment details, and get customers excited about the prospect of a clutter-free space.
Providing 5-star Service
We'll guide you on how to present estimates confidently, close deals smoothly, and proactively lead the customer through the process.
Addressing Customer Concerns
You'll gain proven strategies to handle common objections related to cost, DIY options, or rescheduling, always keeping the customer's needs at the forefront.
3 Steps to 5-Star Service
Practice in a Safe Environment, Succeed in the Real World.
Training in Action: A Comparative Look
Watch these demos to see how practice improves your skills. Scrimmage AI is your safe space to make mistakes and learn, so you're ready for real customers.
Frequently Asked Questions
01 Can you explain the learning process in more detail?
The learning process builds confidence through practice and realistic simulation. Start by practicing scenarios, then test your skills in real-time conversations with a Customer AI. It's like talking to a real person, so you can't just read from a script! You'll get valuable feedback to improve. With practice, you'll be ready to handle any customer interaction in real life. If you fail a Scrimmage AI session, it's recommended to practice the relevant scenario a few more times and then retry the Scrimmage AI.
02 How will the AI Customer simulations help me improve my skills?
The AI Customer provides a safe and realistic environment to practice your communication and negotiation skills. You'll receive instant feedback and can refine your approach through repetition, building confidence for real-world interactions.
03 Will my peers have access to all my practice recordings?
No, Practis prioritizes your privacy and learning. Your practice recordings are kept confidential and won't be shared with your peers. However, your Accuracy Test and Scrimmage AI sessions may be reviewed by your manager(s) for performance evaluation purposes.
04 What are the requirements to use Practis?
There are no special requirements other than needing an iOS or Android device to install the Practis app.
05 I'm really busy and don't have much time for training. How can I fit Practis into my workday?
We understand that time is valuable, so Practis is designed to be flexible and fit into your busy schedule. You can practice anytime, anywhere, from your mobile device, eliminating the need to be tied to a PC or spend hours training. We recommend practicing scenarios until you feel confident, then moving on to Scrimmage AI. This allows you to make the most of your time and improve your skills even on your busiest days.
06 Need help with Practis or the training?
If you have any difficulties, questions, or other requests about the training, don't hesitate to reach out for assistance. You can contact Bryce Atagi, Practis Support. We're here to help you succeed!
Practice in private.
Perform in public.
Give your team the confidence to win every conversation.