Master 5-Star Service Online

From Junk to Joy: Master the Art of 5-Star Service with Our Expert Training

About Training

At 1-800-GOT-JUNK?, we believe in empowering our team members to reach their full potential. This online training program is designed to take your existing skills to new heights, enabling you to deliver exceptional customer experiences and build a rewarding career.

Our Goal

This training empowers you to deliver exceptional customer experiences, from the first call to the final sweep. You'll master communication skills, overcome objections, and ensure every customer feels valued and excited. By the end, you'll confidently lead each job, exceeding expectations and solidifying 1-800-GOT-JUNK?'s reputation for 5-star service.

Outcomes

— Confidently guide customers, from call to completion.
— Deliver exceptional service, earning referrals.
— Overcome objections like rescheduling requests, cost concerns, and DIY inclinations, turning them into opportunities to showcase our value.
— Provide 5-star experiences, solidify our reputation.
Training Dates
Oct. 1st - Nov. 1st
Learning Mode
Online, Your Own Pace
Experience Level
All Levels Welcome
Have any questions? Email us
Bryce Atagi or Practis Support
See Q&A
Even the Best Can Get Better
Learn the specific techniques that make the difference.
You might be thinking, "I'm already a sales pro, why do I need this training?"

Absolutely, you're already great!  But imagine closing even more deals, faster, without sacrificing the quality service we're known for. This training isn't about starting over, it's about fine-tuning your skills to become an unstoppable closer.  You'll learn proven techniques to handle any objection, streamline your process, and boost your earning potential.  Invest in your success today, and watch your career – and your income – soar.

What You'll Learn in This Training
Making a Stellar First Impression
You'll learn how to introduce yourself warmly, confirm the appointment details, and get customers excited about the prospect of a clutter-free space.
Providing 5-star Service
We'll guide you on how to present estimates confidently, close deals smoothly, and proactively lead the customer through the process.
Addressing Customer Concerns
You'll gain proven strategies to handle common objections related to cost, DIY options, or rescheduling, always keeping the customer's needs at the forefront.
3 Steps to 5-Star Service
Practice in a Safe Environment, Succeed in the Real World.
Step 1

Receive your invitation and install the Practis app on your iOS or Android device.

Step 2

Practice scenarios inside the Practis app until you're comfortable.

Step 3

Master Customer AI interactions and progress to the next stage.

Scrimmage AI Demo
Training in Action: A Comparative Look
Watch these demos of "The Visit — Haul away" scenario to see how practice improves your skills. Lisa's demo shows the struggles of being unprepared, while Bryce's shows the confidence that comes with training. Scrimmage AI is your safe space to make mistakes and learn, so you're ready for real customers where mistakes matter.
Q&A
You ask. We answer.
Can you explain the learning process in more detail?
How will the AI Customer simulations help me improve my skills?
Will my peers have access to all my practice recordings?
What are the requirements to use Practis?
I'm really busy and don't have much time for training. How can I fit Practis into my workday?
Need help with Practis or the course?
Patents: US 11,848,003 B2 • US 11,030,992 B2 • US 10,636,413 B2
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